Internet Leased Line Service Level Agreement
It also lists procedures for monitoring effective service levels, a timeline for correcting downtime, if any, and actions taken to address differences of opinion. If an error is triggered outside of the service-level operating times set by Swift Internet, the measurement of service reaction and restore time will not begin until the beginning of the next work period. The service restore clock is stopped if access to the site cannot be provided at the necessary time or if the diagnosis or on-site work cannot be performed by the end user at the necessary time. . . .